Refund Policy
RETURNS & REFUNDS
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We are a manufacturing company and do not guarantee any weight loss. Weight loss is completely dependent on one's own body type. There are no refunds for any weight loss that did not happen.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at meenaxy@goorganic.me.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at meenaxy@goorganic.me.
Cancellation Policy
Upon ordering and confirming your purchase, there are no refunds offered. If you cancel your order, you must do so 48 hours in advance of the start date you have chosen. You may not cancel any orders less than 48 hours before expected delivery.
Monthly Subscriptions
When cancelling a monthly subscription, all future charges associated with future months of your subscription will be cancelled. You may notify us of your intent to cancel 7 days prior to your billing date.
Billing cut off 5 of every month.
Shipping
To return your product, send us an email at meenaxy@goorganic.me. You may have to courier your product to: Green Community, 124606 Dubai, United Arab Emirates
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
